Comments on: An Interview with an ex-Support WG EU employee

By: Remuss

Remuss — Tue, 08 Apr 2014 06:42:04 +0000

By the way the original interview in Czech was published here http://www.carramba66.cz/ in the webzine “Denik Nooba 3″

By: qdly

qdly — Mon, 07 Apr 2014 14:59:26 +0000

damn good one!
i cheer for u mate, and i wish u all the best. nice to hear wg doesn emply monkeys as we all sometimes feel as well.
find proper job, live normal live XDDD

By: C_Hawk1996

C_Hawk1996 — Mon, 07 Apr 2014 09:26:33 +0000

uh.. Carramba66 ain’t the one who left WG Support u know..
“A former Czech employee decided to talk to Carramba66″
So the guy talked to Carramba66 about his former job at WG..

By: Remuss

Remuss — Mon, 07 Apr 2014 08:00:13 +0000

Everybody is interested in money… :-) I was able to find that average net pay is between 1650-1800 EUR per months depending on the shift. For Paris it is not very much but if one lives not in Paris it makes nice money. In France has working week 35 hours and in the WG is demanded 40. These extra 5 hours are paid double I think. Then there are additional tens of percent to hourly wage if one works early in the morning, late, during weekend, during public holidays etc. For example if you work on Sunday evening you get additional 150% to the few hours after 20 I guess (that is French law). One is obliged to work almost every public holiday (according to your shift schedule of course) except Labour day (1st of May) when you can choose. By the way that is way most of customer services are located in Ireland, England or in other cheaper states. But I would say France and Paris is much more prestigious location especially for Russian speaking nation who has think for France because of history.

By: Tostikabouter

Tostikabouter — Mon, 07 Apr 2014 07:49:35 +0000

It can either be:

(best paid) job

best (paid job)

So it doesn’t necessarily mean that the job is paid well.

By: Sunshine

Sunshine — Mon, 07 Apr 2014 02:57:24 +0000

Was about to ask the same question then realized.

By: Quineloe

Quineloe — Mon, 07 Apr 2014 01:52:19 +0000

The very only piece of information that would have actually been interesting would have been how much he was paid.

And that isn’t answered.

The only actual information about the job is how they use templates. And you have to be a moron to think good customer service means no templates for answers. If stuff gets asked over and over, you either waste a lot of time or you use templates.

You think you’re special and your shitty little “I want a free garage slot” ticket deserves a unique answer, written just for you? WRONG!

70 tickets per work day is also not a high expectation.

and boohoo, shifts. How terrible.

By: Schepel

Schepel — Mon, 07 Apr 2014 01:36:26 +0000

Yep, all of it sounds very familiar. Still, I am happy I do my support stuff on a volunteer basis. I am not picky, but dealing with all the bs people come up with for 9 hours straight might drive me bonkers.

By: Kampsnegla

Kampsnegla — Sun, 06 Apr 2014 20:19:03 +0000

This is exactly how it was for me when I worked for blizzard. Retarded hours, no social life if you got shafted on shifts and thanks to this, I quit and left the country.

Also, blizzard shifts were, 12 hours and 3 days off, or 8 hours and 2 days off.

This is true because at least half of the people working for Wargaming EU, came from Blizzard EU.

Even people that worked for blizzard since the beginning jumped ship. (15 year+)

By: Kellomies

Kellomies — Sun, 06 Apr 2014 19:50:59 +0000

Because worker mobility is *such* a new and unusual thing…