Yeah, ok. But what if the other side replied in kind? You never see the screenshots becuase SS is the tomato protector at any cost. So it doesnt matter what tomato did as long he can humiliate some unicum/strong clan like EFE.

He may mean well aiming at WG to do something about it, but they hate him anyway so this wont help for sure. I have seen a lot of brutal stuff in chat over the four years of WoT, but its just rage stuff. One wont go grassing to some self-invited moral god to post it on his random blog. If you cant deal with your problems and you get yelled at every other game you probably suck and shall not play this game anymore because you are ruining it for others. Or just simply go play low-tiers and leave T10 for people who know what to do. It is that simple. No good player will get shitstormed regularly because he usually carries the rest of the monkeys.

And while I agree mostly, I disagree on two things. First, that “half-evidence” thing. Swearing is a purposeless thing and aggressive swearing wishing someone death is unjustifiable, because after all it’s just a game. Swear all you want at your screen (I do that too), but don’t bring it to chat.
And second thing, it’s not witch hunting – it’s not meant exactly against the players (though unfortunately it bothers them, I understand), but ultimately at WG EU to do something about it.

Any examples? Well:
- I wanted to buy gold with direct banking, I opened a ticket added screenshots with the errormessage of the banking portal site and I got the answer: “It works.”
Well it didn’t work – it do not work until today. Maybe I’m doing something wrong, but then “it works” does not help as answer ;)

- Lag problems, a guy asked for help and got the answer to defragment his SSD – what an answer – mindblowing stupid, only possible at Wargaming Europe.

- The super-moron W4RGAMER has written a posting, summarized as follows: “Please report a bot in game and ask others to do the same”. Short after a guy got a 24 hours game ban because he asked other to report a bot. I opened then a ticket, asking what is now OK? Answer was, it was not OK to call others for reporting somebody. OK, clear answer. Asked again, why then W4RGAMER (the true christ – as he call himself in the german forum) still has published his posting where he wants that players do report bots and ask others to do the same. The answer was: It’s OK to report somebody and to ask other players to do the same. – OK, clear answer, contradictionary to first – so let’s ask again. I have two answers, 1st one: it’s not OK, 2nd one: its’ OK. – What is correct now?
The answer I got was: We feel you just want to troll us, if you ask us another time, you will get a game ban.

This said, yes, support is a hard job – but it’s much harder for customer if you have only people there that will survive a Zombie-Attack just because there’s no brain attractive enough for Zombies ;)