Hello everyone,
ever wondered, how exactly WG EU Support service works? A former Czech employee decided to talk to Carramba66 about this and the conditions they worked under. The Czech original of this interview can be found in the “Deník Nooba” WoT magazine (can be found here). I think it’s quite interesting, several points at least.
How did you get to work for WG?
I lived near Paris and I lost my job. I didn’t want to return to Czech republic straight away either. Because I wasn’t fluent in French and didn’t have French education, most legal open job positions were unavailable to me. While looking for jobs on the internet, I typed in the keyword “Czech language” and that’s how I found Wargaming was looking for someone for the Customer Support department, speaking English and Czech. I sent them my CV and motivation letter, but I recieved no answer. After three more months of looking for a job, I modified the motivation letter (I wrote what they wanted to hear), applied again for the same position and within the space of 10 days, I got hired.
Can you describe your usual working day?
If we skip the “commuting” part, the usual day was generally monotonous. We arrived at 6, 10 or 14 o’clock (by now the shifts are different), a stop in the mess hall for fresh fruit, then a trip to open space offices on 8th floor. Then we logged on our computer, the choice of tickets (questions of players) and their assignment to our account. We had to handle 70 tickets per day. The on-hour break for lunch we were allowed to take whenever we wanted, apart from the first and last hour of the shift. The work itself consisted of writing the answers to player questions, looking for pieces of information in internal databases or in knowledge database, consulting colleagues and testing (playing) WoT. Sometimes, we also translated news, guides etc. from English to Czech. And then after 9 hours of work, time to go home.
